Frequently asked questions
FAQ's
Clarity
Guide
Are your fragrances original or inspired?
At Scent House & Co, we offer a curated range including original designer fragrances, premium Dubai scents, and high-quality “inspired by” perfumes. Our inspired fragrances are not affiliated with or endorsed by any designer brands — they are simply crafted to capture a similar scent profile.
How long do your perfumes last?
Longevity can vary depending on skin type and fragrance notes, however we focus on high-quality oils designed for strong projection and long-lasting wear throughout the day.
Are your perfumes authentic?
Yes — we pride ourselves on sourcing genuine designer fragrances alongside carefully selected premium alternatives and Dubai made scents known for their quality.
Where are you based?
We are a small Australian family-owned business, located in Shop 229 Tower street, Panania NSW 2213
Do you ship Australia-wide?
Yes, we offer shipping across Australia. Delivery timeframes may vary depending on your location.
Do you offer local pickup or click & collect?
Local pickup or click & collect will be available from our store in Shop 229 Tower street, Panania NSW 2213
What does “inspired by” mean?
Inspired fragrances are scents created to resemble popular fragrance profiles. They are not exact replicas and are not associated with the original designer brands.
How should I store my perfume?
To maintain quality, keep your fragrance in a cool, dry place away from direct sunlight and heat.
Can you help me choose a fragrance?
Yes — we love helping customers discover their perfect scent. Reach out via our contact page or social media for personalised recommendations based on your preferences.
Can I return or exchange my order?
All sales are final. Due to hygiene and quality assurance reasons, Scent House & Co does not offer refunds, returns, or exchanges. Please choose carefully before completing your purchase.