Scent House & Co – Online Terms & Conditions

By placing an order with Scent House & Co, you agree to the following Terms & Conditions.

Orders & Payments

All orders must be paid in full at the time of purchase. Once an order has been confirmed, we may not be able to make changes or cancellations if the order has already been processed or prepared for dispatch.

We reserve the right to cancel or refuse an order where there has been a pricing error, stock availability issue, suspected fraudulent transaction or other reasonable issue affecting our ability to fulfil the order. Where we cancel an order that has already been paid for, the applicable payment will be refunded.

Returns & Exchanges

Please choose carefully. Scent House & Co does not offer refunds or exchanges for change of mind.

This includes, but is not limited to:

Fragrance is highly personal and may smell or perform differently depending on skin type, body chemistry, environment and individual perception.

Faulty, Damaged or Incorrect Products

If you believe you have received a faulty, damaged or incorrect product, please contact Scent House & Co as soon as possible after receiving your order.

We may request your order details along with clear photographs or videos of the product, packaging and any damage so that we can assess the issue.

Any remedy will be provided in accordance with your rights under Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that you may have under Australian Consumer Law.

Shipping & Delivery

Please ensure that all delivery details are entered correctly when placing your order. Scent House & Co is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.

Delivery timeframes provided at checkout are estimates and may be affected by courier delays, public holidays, weather, peak periods or other circumstances outside our reasonable control.

If your parcel is delayed, lost or damaged during delivery, please contact us so we can assist with investigating the matter with the relevant delivery provider.

Incorrect Address

Customers are responsible for checking their shipping information before completing an order.

If an incorrect or incomplete address is supplied and the parcel is returned to us, additional postage charges may apply before the order can be resent.

Product Availability

All products are subject to availability. Although we make every effort to keep our online stock information accurate, an item may occasionally become unavailable after an order has been placed.

If we cannot supply an ordered item, we will contact you and provide an appropriate resolution, including a refund for any item we are unable to supply.

Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to update prices, promotions and offers at any time. In the event of an obvious pricing or website error, we may contact you before fulfilling the order or cancel the affected order and refund the amount paid.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided the order has not yet been dispatched.

Once an order has been dispatched, it cannot be cancelled due to change of mind.

If an order has already been prepared or dispatched before the cancellation request is received, the cancellation may not be accepted.

This does not affect any rights you may have under Australian Consumer Law.

Contact Us

If you have any questions regarding your order, delivery or these Terms & Conditions, please contact Scent House & Co.

By completing a purchase through our online store, you acknowledge that you have read and agreed to these Terms & Conditions.